How can we help?

Confirm your email, add your sender details, then add a few subscribed contacts. Create a campaign and send yourself a test before sending to your list.

Open the campaign and check its launch messages. Confirm your account email is verified, your sender is ready, and your audience has subscribed contacts. Check for a paused brand or a sending limit, too.

On a paid plan, go to Settings > Email & domain. Use automatic DNS setup when available, or add the records shown at your DNS provider. Free accounts use Flowzio's shared sender.

Check your domain authentication first. Inbox placement also depends on sender reputation, recipient engagement and email content. Send to people who opted in and avoid sudden jumps in volume. Verified DNS alone does not guarantee inbox placement.

Campaigns send in batches, so larger audiences take longer. Check the campaign's progress and any limit or pause message. If progress has stopped without an explanation, send us the campaign name and when it stopped.

Check the email's send time against the unsubscribe time. If it was sent after they unsubscribed, contact support with the campaign name and timestamps so we can investigate.

Daily credits reset at midnight Eastern. Your daily allowance is used first; purchased credit packs are used after that and do not expire.

AI generation pauses when no credits remain. You can still edit your content manually. Check Settings > Billing & usage for your balance, or add a credit pack to keep using AI.

Go to Settings > Billing & usage > Manage billing. You can change your plan, update your payment method, download invoices or cancel there.

No. When your paid subscription ends, your account returns to Free. Account deletion is a separate request. Free-plan limits apply to what you can use and send.

Each plan includes a set number of brands. Brands beyond that allowance have an extra charge, shown before you add one. Check Billing & usage for your current plan and charges.

Open Contacts for the brand you want, then choose Export to download a CSV. Check that you are in the right brand before exporting.

Email support@flowzio.ai from your account email. Tell us which account you want deleted. We will confirm the request before taking action.